Learning & Development Expert/Coordinator
- Tirane
- Nr. Njesia - Zona me e afert?
- 2 Piramida | ETC | TVSH | Stadiumi
- Tipi
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- me orar te plote
- Fusha | Profili i punes
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- Burime njerezore - HR
- Gjuha
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- anglisht
Through evolution and acquisition, today Webhelp is a 100,000 people-strong global leader in business process outsourcing (BPO). We are specialized in customer experience outsourcing but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales, and marketing services. We’re currently looking for a Learning & Development professional for our Tirana Site to join our successful team.
As a Learning & Development Expert/Coordinator, you will:
We offer you:
Life at our company:
All Personal Data shared with Webhelp when you apply for a position will be collected solely for the hiring process and will be used solely for that purpose. It may be necessary to share your Personal Data, such as identification data, life data (CV, educational documents) with our clients or other entities in the Webhelp group. In such a case, any transfer will be made under strict binding corporate agreements, including the EU standards clause. For some particular positions, automated decision making may be required. You have the right to access your data, lodge a complaint with the supervisory authority or request access, rectification, deletion of personal data, restriction of processing concerning you, to object to processing and the right to data portability. You can contact our protection officer at the dedicated email box. All data related to your request will be destroyed as soon as it is clear that a job offer will not be made unless you request us to keep your data for another two years.
If you think you are suitable for this position and like the challenges, then send your CV putting "Learning & Development Expert/Coordinator" in the object to the address: recruitment.al@webhelp.com.
As a Learning & Development Expert/Coordinator, you will:
- Produce reports for the mandatory programs based on agreed requirements and share with key stakeholders as agreed
- Work closely with the L&D Teams, as well as other key stakeholders to determine training needs, objectives, and curriculum to support operational initiatives
- Manage LMS system
- Conduct regular training needs assessments/analysis at a site level
- Create and own Training plan and training tracker per site
- Present training programs intended to motivate, challenge, strengthen and enlighten teams and to align skills with organizational and business needs
- Train teams using a variety of techniques including instructor-led webinars, one-on-one training, classroom training & presentations, coaching, mentoring, job-shadowing etc.
- Lead the training function and support growth of the training personnel with the aim of developing skill sets
- Ensure that Global Training Curriculum is correctly rolled out in the different local teams in a timely manner.
- Assess the success of development plans and help employees make the most of learning opportunities
- Track budgets and negotiate contracts along with facility mng
- Responsible for establishing, engagement programs to promote inclusion in the company, cooperates with other HR colleagues to provide for common actions
Key competencies and qualifications: - Fluency in English (C1/C2) and in another language (Italian or German preferably)
- Degree in Business Administration (preferred) or related field
- At least 3 years of experience in the Contact Center domain or in a Coordination role in training
- Proven ability to form and maintain high effective working relationships with all levels of seniority.
- Proven Strong IT skills in MS office packages and the ability to learn new IT packages.
- Experience with knowledge management systems, processes, and procedures.
- Outstanding organizational skills
- Excellent written and oral communication skills and the ability to convey information clearly and accurately and concisely.
- Tenacious approach to project management, delivery and follow up.
- Aptitude for math and statistics
We offer you:
- Competitive wages
- Opportunity to professionally grow inside the company
- Possibility to Work from Home based in Tirana
Life at our company:
- Work with a diverse environment with people from over 15 nationalities
- Benefit from our modern amenities, many discounts in local businesses, company parties and events
- New and modern offices in Air Stadium, Tirana
All Personal Data shared with Webhelp when you apply for a position will be collected solely for the hiring process and will be used solely for that purpose. It may be necessary to share your Personal Data, such as identification data, life data (CV, educational documents) with our clients or other entities in the Webhelp group. In such a case, any transfer will be made under strict binding corporate agreements, including the EU standards clause. For some particular positions, automated decision making may be required. You have the right to access your data, lodge a complaint with the supervisory authority or request access, rectification, deletion of personal data, restriction of processing concerning you, to object to processing and the right to data portability. You can contact our protection officer at the dedicated email box. All data related to your request will be destroyed as soon as it is clear that a job offer will not be made unless you request us to keep your data for another two years.
If you think you are suitable for this position and like the challenges, then send your CV putting "Learning & Development Expert/Coordinator" in the object to the address: recruitment.al@webhelp.com.