Albacall

970 pune premium ComData

  1. Standart BWB SHPK is searching for a NOC Support Technician (VOIP Sector)


    BWB Shpk, a company that operates in the VoIP Wholesale market, is looking for a computer engineering as NOC Technical Support.

    The resource will be responsible for providing support to Partners, testing, implementing new services and managing Trouble tickets of I and II levels.
    All this work must be done with maximum reliability in order to ensure efficiency and Customer’s satisfaction.
    The candidate will have a training period where the following goals must be achieved at the end of the selection:

    · In-depth knowledge of SIP protocol and VoIP platforms
    · Control and resolution of Trouble Tickets
    · Interconnections with the new Partners
    · Traffic and reports analysis
    · Management of customers/suppliers requirements
    · Communication with the Technical and Commercial Team in order to identify opportunities and strategies to improve the service offered
    · Defining carefully a problem and the possible solution, based on acquired knowledge

    Requirements:


    · Bachelor or Master degree (or in progress), in Informatics, Computer and Telecommunication Engineering
    · Knowledge of TCP / IP Networking
    · Experience with VoIP switches(PBX, Asterisk, Freeswitch, etc.)
    · Experience with Operative System Server/Desktop Unix-based.
    · Very good knowledge of English (Written / Spoken)

    Optional:

    · SIP protocol knowledge
    · Immediate availability
    · Work experience in ITC (1-2 years)
    · Knowledge of Italian language (Spoken)

    What Company offers:

    • Trial and training period with the possibility of employment with an indefinite contract
    • Full time job (Monday – Friday)


    If you are interested to apply for this position, send your CV (only in English) to: cv@bwbalkans.al
    +Apliko